Frequently Asked Questions
If your question is not addressed below, please reach out via the contact form and we will reply promptly.
What services are offered at Stonegrove Mental Health Group?
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Stonegrove Mental Health Group offers a wide-range of services, including compassionate, evidence-based care through nutrition counseling, individual and couples therapy, psychiatric medication management, and psychedelic-assisted therapy.
Where can I be seen for services?
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We offer in-person sessions at our beautiful offices in both Madisonville and Newport, KY. Snacks and drinks are always provided! Virtual sessions are are also available. We utilize Simple Practice, a HIPAA-compliant, telehealth platform, in order to meet with you. All of our clinicians offer virtual options.
Please note: you must be located in the state that your clinician is licensed in at the time of your appointment, even for virtual sessions.
Do I need a referral or diagnosis before I get started?
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Self referrals are welcome for any of our services! We trust you as the expert in your experience. Feel free to reach out to begin. Some services may require completion of a medical evaluation first (such as Ketamine treatment), and we can connect you to a provider if Ketamine-assisted therapy is new to you.
If you do not accept my insurance, what are my options?
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We accept a range of insurance plans for a number of our providers, for most of our services. However, if your plan is out-of-network with our practice, you are welcome to be seen for services at our self-pay rates. Some providers are able to offer sliding-scale or reduced rates upon request and pending availability. Additional, we can provide superbill statements for most services, which you may be able to submit to your insurance plan for potential and partial reimbursement. Our psychedelic-assisted therapy program is currently self-pay only, but we may be able to have parts of this treatment covered by your insurance. Reach out to learn more.
I’m an existing client. How do I access the client portal?
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You can access our secure client portal, Simple Practice, by clicking here. Feel free to use the portal to message your provider(s) directly, view or update your billing information, or see any upcoming scheduled appointments.
I have more questions- who can I talk to?
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Our practice assistant Sarah is highly responsive and informative- she would be honored to answer any of your questions! You can reach her by filling out the form on the contact page on our website. If you do not see a response, check your SPAM folders for an email from us- Sarah answers every single email that is sent our way. We look forward to hearing from you!